Shipping Policy

Welcome to Aurovia. We are committed to delivering your order safely and efficiently. Please read our shipping policy carefully before placing an order.

Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not shipped or delivered on weekends or public holidays.
• During high-demand periods, processing times may be slightly delayed.

Shipping Time

Estimated delivery times vary depending on your location:

• India: 5–12 business days
• International Orders: 7–20 business days

Please note that delivery times are estimates and may vary due to customs, courier delays, weather conditions, or high shipping volumes.

Shipping Charges

• Shipping charges are calculated at checkout based on your location and selected shipping method.
• We may offer free shipping promotions on selected products or order values.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (if provided).
Tracking information may take 24–72 hours to update.

Incorrect Address Information

Please ensure your shipping address is accurate and complete before placing an order.

Aurovia is not responsible for:

• Delays caused by incorrect shipping information
• Lost packages due to incorrect addresses provided by customers

Customs, Duties & Taxes

For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact us at:

Email: support@aurovia.com

We will work with the shipping carrier to help resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged item and packaging

We will review the issue and provide a suitable solution.

Contact Us

If you have any questions regarding shipping, please contact our support team:

Aurovia Support
Email: support@aurovia.com