FAQs
FREQUENTLY ASKED QUESTIONS (FAQ)
How long does shipping take?
Orders are typically processed within 1–3 business days after payment confirmation.
Estimated delivery times:
-
Standard Shipping: 5–12 Business Days
Delivery times may vary due to carrier delays, customs processing, holidays, weather conditions, or high-demand periods.
Do you offer free shipping?
Yes! 🌍 We offer FREE Worldwide Shipping on all orders.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking information to monitor your package in real time.
What is your return policy?
We offer a 7-day return policy. If you are not satisfied with your purchase, you may request a return or refund within 7 days of delivery, subject to our Return & Refund Policy.
Is my payment information secure?
Yes. All payments are processed through secure and encrypted payment gateways to help protect your personal and financial information.
How can I contact customer support?
If you have any questions or need assistance, please contact our support team:
We aim to respond to all inquiries as quickly as possible.
Can I cancel my order?
Yes. Orders may be canceled within 12 hours of purchase.
After this period, your order may already be processed or shipped and may no longer be eligible for cancellation.
Do you ship internationally?
Yes. We ship to customers worldwide.
Delivery times may vary depending on your location, local customs procedures, and courier services.
What should I do if my package arrives damaged?
If your package arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photos of the item and packaging.
Our support team will review the issue and help resolve it as quickly as possible.
Why is my tracking information not updating?
Tracking updates may take 2–5 business days after shipment to appear.
If your tracking information has not updated for an extended period, please contact our support team for assistance.
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment methods available during checkout.
Thank You
Thank you for shopping with Auroviya.
We appreciate your trust and look forward to providing you with a smooth and enjoyable shopping experience.