Refund policy

RETURN & REFUND POLICY

At Auroviya, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept return requests within 7 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and returned in its original packaging.

Non-Returnable Items

The following items are not eligible for returns:

Products that have been used, damaged, or altered after delivery.
Items purchased during special sales, promotional campaigns, or clearance events.
Products returned without original packaging or accessories.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request.

If approved, the refund will be processed within 5–7 business days and credited to your original payment method. Processing times may vary depending on your bank or payment provider.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We may request photos or videos of the product to verify the issue and arrange a replacement or refund.

Exchanges

We only offer exchanges for products that arrive damaged, defective, or incorrect.

Return Request Process

To initiate a return or exchange request, please contact our support team with the following information:

Order Number
Full Name
Reason for Return
Photos or Videos (if applicable)

Email: support@auroviya.com

Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us: